Musaid processes the messages, files, and tool data you connect so it can do the work you asked for. That processing is scoped to your workspace.
We store audit logs of proposed actions and decisions. You can export or delete a workspace, which removes memory and logs after a short legal-hold window.
On musaid.xyz we use Zoho SalesIQ for visitor analytics and live chat. It sets cookies to recognize returning visitors and records which pages were viewed and where a visit came from (for example a search or a link). If you start a chat, what you type in it is stored with that conversation. This covers the public website only, never the content of your workspace.
If you accept analytics on musaid.xyz, Musaid's own first-party analytics records the pages you view, what you click, how far you scroll, your device, browser and language, a rough location from your time zone, how fast pages load for you and any script errors your browser hits. No IP address is stored, and nothing is recorded if you decline. In the Musaid dashboard we record how signed-in customers use the product, to improve it and to support your workspace. Raw analytics events are deleted after 180 days.
We also use Google Analytics and Microsoft Clarity on musaid.xyz. Before you choose, Google Analytics receives only cookieless, anonymous page pings. If you accept, it may set analytics cookies to count visits and see which pages lead to sign-ups, and Clarity loads to record how the site is used (clicks, scrolling and page replays) so we can fix confusing pages; form fields are hidden from those recordings. Clarity never loads if you decline. The Musaid dashboard sends Google Analytics cookieless, anonymous usage counts only, never names, emails, phone numbers or message content. Neither is used for advertising. You can change your choice by clearing this site's data in your browser.
We use a work email to identify a workspace. We do not sell personal information. See the sub-processors we work with; for a DPA, book a demo with security.